Delivery
Where do you deliver to?
We currently offer delivery throughout the UK mainland. Delivery charges will be quoted for at the checkout. Unfortunately at this time we are unable to offer delivery to Ireland, any of the offshore islands or outside of the UK.
It’s 4pm, if I order a next day delivery will it come tomorrow?
Our cut off for next day delivery is currently 3pm, orders placed after this time will not be processed for dispatch until the next working day.
Does everything on the website have next day delivery available?
No, unfortunately some items need to be ordered from a central warehouse or come direct to you from the central warehouse. Items showing as ‘IN STOCK’ are stocked in our Buxton showroom so next day delivery will be available, this will be offered and...
How long does delivery take?
Each item on the website has a delivery time listed within the product information, dispatch time is also listed within the checkout. As each item is different you would need to refer to these pages to quote a delivery time. If any further delays are...
Can I track my order?
For goods leaving our central warehouse in Buxton, Derbyshire, at the point your parcel is dispatched from our warehouse you will receive an e-mail confirmation giving you full tracking information and a link to the courier partner’s website.
For goods...
Will all my items be delivered at once?
If you order several items together and one is out of stock this will delay the whole order being dispatched, this will automatically default to the longest lead time product on the order. We do not part ship orders as standard, if you wished for us ...
Do you deliver on weekends?
We can deliver items showing as ‘IN STOCK’ on a Saturday should you wish, this option is at an additional premium.
If Saturday delivery is available on your order this will be offered and quoted for within the checkout.
For any orders not offering ...
What are your delivery charges?
Please refer to our delivery section for full information regarding delivery charges.
Why am I being charged delivery?
Orders under £100 are subject to delivery, orders over £100 include standard free of charge delivery but unfortunately there are some postcodes which incur additional costs from the couriers which we cannot cover, more information can be found under ...
I will not be home for the delivery, what will happen?
For parcel deliveries the courier will leave you a card with their details and consignment number giving full information on how to re-arrange the delivery.
For pallet deliveries the courier service will only attempt delivery once, delivery slots are...
Can my delivery be left safe without a signature?
All items are sent out on a signed for delivery service, should you wish for your order to left safe please email [email protected] with your order information stating where you would like the ...
I need my pallet delivery putting around the back of the house, will the driver will do this for me?
Unfortunately drivers are not insured for their vehicle or equipment to enter privately owned property. With this in mind pallet deliveries are officially a ‘kerbside delivery’ regardless of the equipment available to the driver for unloading. With this...
Can I collect my order from the Buxton showroom?
Yes, orders can be collected from our Buxton showroom. Please e-mail us at [email protected] and they will talk you through how to ensure your order is delivered to our store.
Please do not go...
Can I collect my order from the manufacturers distribution centre?
Yes! SIP’s main distribution centre is based in Shepshed Loughborough.
If you wish to collect your goods direct from this distribution centre please contact us at [email protected] and we can ...
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