Help Centre

 

Ordering
How secure if my information when I place an order?
Information security is a top priority at SIP UK (World of Power), our triple protection process guards your details when you order online with us. World of Power fully comply with the data protection act and we use a reputable card payment solution ...
What payment methods do you accept?
We accept all major credit and debit cards, included but not limited to Visa, MasterCard and American Express. Payment can also be made by Paypal via the website. We can also accept bacs bank transfer should you wish, simply email enquiries@sipuk.co...
Can I place an order via the telephone?
When is payment taken for an order?
Payment is taken at the point the order is placed online, should there be any issues with payment our team will contact you.
I need help identifying a part.
You will find parts lists with diagrams for most SIP machinery online via the ‘SIP SPARE PARTS’ page which can be found here https://www.sipuk.co.uk/spareparts.html. If you are unable to find the correct part or a parts list for your machine, please ...
Where will my order be dispatched from?
Most of the SIP stock is held at the manufacturers own distribution centres meaning goods will be dispatched direct to you on a 2-3 working day delivery. We also hold some stock in our central warehouse located in Buxton, Derbyshire. All goods are delivered...
Can I cancel my order?
Should you wish to cancel an order which has not been dispatched please email enquiries@sipuk.co.uk with the subject ‘cancel order’, please include your order information in the email to cancel. If you order has been dispatched we cannot cancel the order...
Do you price match?
We tend to offer the very best pricing online on each product we sell, should you wish for us to look into a price match please email all the information of the price match to enquiries@sipuk.co.uk who will be able to look into this for you.
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Delivery
Where do you deliver to?
We currently offer delivery throughout the UK mainland. Delivery charges will be quoted for at the checkout. Unfortunately at this time we are unable to offer delivery to Ireland, any of the offshore islands or outside of the UK.
It’s 4pm, if I order a next day delivery will it come tomorrow?
Our cutoff for next day delivery is currently 3pm, orders placed after this time will not be processed for dispatch until the next working day.
Does everything on the website have next day delivery available?
No, unfortunately some items need to be ordered from a central warehouse or come direct to you from the central warehouse. Items showing as ‘IN STOCK’ are stocked in our Buxton showroom so next day delivery will be available, this will be offered and...
How long does delivery take?
Each item on the website has a delivery time listed within the product information, dispatch time is also listed within the checkout. As each item is different you would need to refer to these pages to quote a delivery time. If any further delays are...
Can I track my order?
For goods leaving our central warehouse in Buxton, Derbyshire, at the point your parcel is dispatched from our warehouse you will receive an e-mail confirmation giving you full tracking information and a link to the courier partner’s website. For ...
Will all my items be delivered at once?
If you order several items together and one is out of stock this will delay the whole order being dispatched, this will automatically default to the longest lead time product on the order. We do not part ship orders as standard, if you wished for us ...
Do you deliver on weekends?
We can deliver items showing as ‘IN STOCK’ on a Saturday should you wish, this option is at an additional premium. If Saturday delivery is available on your order this will be offered and quoted for within the checkout. For any orders not offering this...
What are your delivery charges?
Please refer to our delivery section for full information regarding delivery charges.
Why am I being charged delivery?
Orders under £100 are subject to delivery, orders over £100 include standard free of charge delivery but unfortunately there are some postcodes which incur additional costs from the couriers which we cannot cover, more information can be found under ...
I will not be home for the delivery, what will happen?
For parcel deliveries the courier will leave you a card with their details and consignment number giving full information on how to re-arrange the delivery. For pallet deliveries the courier service will only attempt delivery once, delivery slots are...
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Returns
I no longer want my goods, can I return my order?
Orders can be returned in an unused resalable condition, please email enquiries@sipuk.co.uk with your order information detailing the items you wish to return and our team will come back to you with a returns number and address to send the goods back...
My order has arrived damaged what should I do?
We are sorry to hear your item has not arrived in the expected condition, please email enquiries@sipuk.co.uk with your order information, a description of the damage and also images of the damage where possible to allow us to rectify the issue quickly...
My order has arrived and an item is faulty, what should I do?
If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights. Please email enquiries@sipuk.co.uk with your order information...
I have received the wrong item, it’s not what I ordered what should I do?
We are sorry to hear you have an issue with a product delivered, please email enquiries@sipuk.co.uk with your order information and information on the item received and the item ordered. Any supporting images can be attached to the email to help rectify...
When will I receive my refund?
Refunds will only be processed once goods have been received back and have been inspected. Once processed, refunds usually appear back within your account within 3-5 days of the refund being processed. Orders originally placed online will receive a credit...
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Further Information
My Discount Code will not work
Periodically we may have an active discount code which will only be available on our social media or channels – we do not advertise discount codes on other voucher websites. Please ensure your discount code is one currently advertised by SIPUK. The SIP...
Can I visit your showroom to view a product?
Yes our Buxton showroom is open Monday – Friday 9am-5pm and Saturdays 9am – 4pm. If you are interested in a particular product we would recommend emailing enquiries@sipuk.co.uk or calling our showroom on 01298 213 123 to ensure we have the particular...
Can you service my SIP Machine?
SIP UK have a team of accredited engineers whom are able to service and repair SIP machinery. Please call 01298 213 123 with more information on the item you wish to have serviced or call into our Buxton showroom with the product for service / repair...
Can you repair my SIP machine?
SIP UK have a team of accredited engineers whom are able to service and repair SIP machinery. Please call 01298 213 123 with more information on the item you wish to have serviced or call into our Buxton showroom with the product for service / repair...
How do I register my machine for the warranty?
Your SIP machinery does not need to be registered, should you experience an issue with your machine you will simple need a copy of the proof of purchase. If purchased from SIPUK or World of Power we will hold this on file and be able to send you a copy...
I wish to make a complaint, whom do I need to speak with?
We are very sorry to hear you are unhappy and wish to make a complaint; please email enquiries@sipuk.co.uk OR write to our office address found within the contact us section of our website addressing to the Customer Services Manager. Please include full...
A free item I received is not what I expected, how can I resolve this?
Where possible we supply free of charge items as per the description on the website, however we reserve the right to supply an alternative product to the same quality and value if necessary depending on stock levels.
Do you respect my privacy?
Yes, at SIP UK you will not be bombarded with emails, we do occasionally send out related emails to products you have purchased but this is not very often to avoid annoyance. And of course you can opt out if you do not wish to receive any emails from...
How can I contact SIP UK?
Live chat – this function is available during office hours (Monday – Friday 9am-5pm). Email – enquiries@sipuk.co.uk Telephone – for the office call 01298 213 145, for the showroom call 01298 213 123. Showroom – you can visit our showroom during opening...
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