Returns

I no longer want my goods, can I return my order?

Orders can be returned in an unused resalable condition, please email enquiries@sipuk.co.uk with your order information detailing the items you wish to return and our team will come back to you with a returns number and address to send the goods back...

My order has arrived damaged what should I do?

We are sorry to hear your item has not arrived in the expected condition, please email enquiries@sipuk.co.uk with your order information, a description of the damage and also images of the damage where possible to allow us to rectify the issue quickly...

My order has arrived and an item is faulty, what should I do?

If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights. Please email enquiries@sipuk.co.uk with your order information...

I have received the wrong item, it’s not what I ordered what should I do?

We are sorry to hear you have an issue with a product delivered, please email enquiries@sipuk.co.uk with your order information and information on the item received and the item ordered. Any supporting images can be attached to the email to help rectify...

When will I receive my refund?

Refunds will only be processed once goods have been received back and have been inspected. Once processed, refunds usually appear back within your account within 3-5 days of the refund being processed. Orders originally placed online will receive a credit...

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